FAQ

We’re a passionate fan-driven marketplace specializing in officially licensed merchandise from your favorite movies and TV shows! From Studio Ghibli to Sanrio, Pokémon to popular franchises, we bring the magic of storytelling directly to your doorstep.

Our magical collection includes: Art & Prints, Baby items, Backpacks, Bags & Cases, Bathroom accessories, Bedroom decor, Boy and Girl collections, Coin Bags, Gloves, Home Goods, Jewellery Stickers, Kitchenware, Lunch Bags, Men’s items, Phone Cases, Pouches, Purses, and Totebags—all inspired by beloved characters and stories!

Our magical headquarters is based at 2007 Watson Lane, Charlotte, US 28202, but we ship fandom worldwide!

We’re proud to ship globally! However, due to logistical constraints, we’re currently unable to deliver to Asia and some remote regions. We’re constantly working to expand our magical delivery network.

Our team of dedicated fans processes all orders within 1-2 business days. We carefully pack each item with the same love and attention we’d give our own collections—think of it as the prelude to your unboxing adventure!

Standard Shipping: $12.95 via DHL or FedEx • 10-15 business days after shipment
Free Shipping: Available on orders over $50 via EMS • 15-25 business days after shipment

Absolutely! Once your order ships, we’ll send you a tracking number so you can follow your treasures on their journey to your doorstep.

We accept Visa, MasterCard, JCB, and PayPal—making it easy and secure to pay for your fandom favorites!

Absolutely! We use industry-standard encryption and security measures to protect your payment information. Your magical shopping experience is our top priority.

No, we don’t store any credit card information on our servers. All payments are processed through secure, trusted payment gateways.

We want every product to spark joy, just like your favorite films! If something isn’t perfect, you have 15 days from the delivery date to initiate a return.

Simply contact our friendly customer service team at [email protected], and we’ll guide you through the process. In our community, you’re family—and we’re here to make things right.

We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item, and we’ll make it right—whether that means a replacement or refund.

Yes! We’re proud to offer only officially licensed merchandise. Every Totoro lunch bag, Pokémon phone case, and Studio Ghibli frying pan is authentic and meets our high standards of quality.

While you can checkout as a guest, creating an account lets you track your order history, save your favorite items, and makes future shopping even more magical!

No worries! Click on “Forgot Password” on the login page, and we’ll send you instructions to create a new one.

Our friendly team is here to help! Email us at [email protected] with any questions, concerns, or just to share your excitement about your latest fandom finds!