Welcome to Movie & TV Shows Shop! We’re passionate about bringing magic to your doorstep with our curated collection of fandom merchandise. While we strive for perfection, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as friendly and straightforward as our service!
Our Return & Exchange Promise
At Movie & TV Shows Shop, your satisfaction is our top priority. We want every purchase to feel like finding that perfect collectible item you’ve been searching for. If something isn’t quite right, we’re here to help make it better!
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to ensure your new fandom gear is exactly what you wanted.
Conditions for Returns & Exchanges
- Items must be unused, in their original condition, and with all tags attached
- Original packaging should be intact and included
- A proof of purchase (order number or receipt) is required
- Personalized or custom-made items cannot be returned (see exceptions below)
Items That Cannot Be Returned
To protect all our fans and maintain quality standards, the following items cannot be returned or exchanged:
- Jewellery Stickers (due to their adhesive nature and personal application)
- Coin Bags & Pouches that show signs of use or wear
- Any items that have been opened from their original sealed packaging if the seal was part of the product protection
- Products that have been personalized, customized, or altered in any way
The Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order
- Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason
- Receive Instructions: We’ll email you with return authorization and shipping instructions
- Ship Your Return: Package your item securely and send it to our address (you’ll be responsible for return shipping costs unless the return is due to our error)
- Processing: Once we receive and inspect your return, we’ll process your exchange or refund within 3-5 business days
Refund Information
When your return is approved:
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: Please allow 5-10 business days for the refund to appear in your account after processing
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
- Exchange Shipping: For exchanges, we’ll cover the shipping cost to send your replacement item
Friendly Reminder: While we don’t ship to Asia and select remote regions, returns from eligible locations are always welcome within our policy timeframe.
Return & Exchange Request Template
To make the process even easier, here’s a template you can use when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Movie & TV Shows Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Item(s) to Return/Exchange: [Product name and quantity]
Reason for Return/Exchange: [Please describe why you’re returning or exchanging]
Preferred Solution: [Refund / Exchange for (specific product)]
I confirm that the item is unused and in its original condition with all tags and packaging.
Please let me know the next steps at your earliest convenience.
Thank you,
[Your Name] [Your Email Address]Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges. We’re just an email away and committed to resolving any issues quickly and fairly.
Contact Us: [email protected]
Address for Returns: Movie & TV Shows Shop, 2007 Watson Lane, Charlotte, US 28202
Thank you for being part of our fandom family! We appreciate your trust in Movie & TV Shows Shop and are committed to ensuring your shopping experience is as magical as the stories that inspire our products.
Happy collecting!
– The Movie & TV Shows Shop Team