Welcome to Movie & TV Shows Shop! We’re passionate about bringing the magic of your favorite fandoms directly to your doorstep. Our shipping and returns policies are designed to be as straightforward and fan-friendly as our merchandise collection!
Shipping Information
Order Processing Time
We typically process all orders within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships so you can follow its journey to you!
Shipping Methods & Timeframes
Standard Shipping (DHL or FedEx)
- Cost: $12.95
- Delivery: 10-15 business days after shipping
- Perfect for when you need your fandom gear a bit faster!
Free Shipping (EMS)
- Available for orders over $50
- Delivery: 15-25 business days after shipping
- Great for budget-conscious fans!
Please Note: We currently do not ship to Asia and select remote regions. If you’re unsure about your location’s eligibility, feel free to contact us before ordering!
Returns & Exchanges
At Movie & TV Shows Shop, your satisfaction is our magical mission! While we strive for perfection with every order, we understand that sometimes returns or exchanges are necessary.
Our Return & Exchange Promise
We accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to ensure your new fandom gear is exactly what you dreamed of!
Conditions for Returns & Exchanges
- Items must be unused and in original condition
- All original tags must be attached
- Original packaging should be intact and included
- Proof of purchase (order number or receipt) is required
Items That Cannot Be Returned
To protect all our fans and maintain our quality standards, the following items cannot be returned or exchanged:
- Jewellery Stickers (due to their adhesive nature and personal application)
- Coin Bags & Pouches that show signs of use or wear
- Any items that have been opened from their original sealed packaging if the seal was part of the product protection
- Products that have been personalized, customized, or altered in any way
The Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
Email us at [email protected] within 15 days of receiving your order.
Include your order number, the item(s) you wish to return/exchange, and the reason for your request.
We’ll email you with return authorization and shipping instructions within 1-2 business days.
Package your item securely and send it to our return address. You’ll be responsible for return shipping costs unless the return is due to our error.
Once we receive and inspect your return, we’ll process your exchange or refund within 3-5 business days.
Refund Information
When your return is approved:
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: Please allow 5-10 business days for the refund to appear in your account after processing
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
- Exchange Shipping: For exchanges, we’ll cover the shipping cost to send your replacement item
Return & Exchange Request Template
To make the process even easier, feel free to use this template when contacting us:
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges. We’re just an email away and committed to resolving any issues quickly and fairly.
Contact Us: [email protected]
Address for Returns:
Movie & TV Shows Shop
2007 Watson Lane
Charlotte, US 28202
Thank you for being part of our fandom family! We appreciate your trust in Movie & TV Shows Shop and are committed to ensuring your shopping experience is as magical as the stories that inspire our products.
Happy collecting!
– The Movie & TV Shows Shop Team